Fleet management software is more powerful than ever before
Fleet management software is a must for anyone looking to optimize productivity, safety, and profits for their business. Fleet management software eliminates errors while streamlining daily operations.
Fleet technology evolves, so fleet management software makes with it, and no manager should be left behind. Find out what enterprise fleet management software is doing for fleets and how companies can take advantage of it.
Streamlining operations with fleet management
Fleet management software is an integral part of the day-to-day operations of an efficient fleet. Managers can assign and monitor jobs directly from their computers or smartphones. On the other hand, employees can also accept, change or update jobs from their mobile devices. It is no longer necessary to call a driver when they are on the road.
The software is even smart enough to analyze technician skill sets and match them with compatible jobs. It also recognizes customers who have worked with specific technicians before and will allow managers to assign that technician to that customer again, encouraging repeat business and excellent customer service. Managers track worker time, schedule and dispatch jobs based on the technician’s availability and location. These are details they can see in real-time on their screen. It’s easy to navigate and impossible to get wrong.
Route optimization is also a benefit of fleet management software. It finds the best route with all necessary stops and no traffic obstacles, construction, or other delays. While the technicians are moving, GPS will track them, so you know exactly where they are. And if it’s necessary to make any change to the route, the system will automatically update itself without interruption to the driver or manager. This process makes both the home office and the technicians more effective.
Keep all procedures organized
Managers can organize everything with fleet management software. For example, managers can easily monitor their employees with GPS technology for tracking location, work status, and employee shifts. In addition, the system includes a CRM function that allows managers to track customer satisfaction. Employee performance, job satisfaction, and pay status are factors that the CRM can track. Managers can even order more supplies when needed, which facilitates the company’s stock control.
Technicians have everything they need to do their jobs right on their phones. They can view assignments, track time, and talk to customers through their smartphones. All information accumulates in one place, and all team members can access essential data at any time.
Fleet management improves customer service
Customer service is the top priority for any business. That’s why so many companies use fleet management software to provide more personalized and accurate customer service. For example, technicians can update a customer when a load is on its way or delayed. Customers like to be informed and greatly appreciate this feature.
Managers or technicians can continuously monitor and promote good driving habits to take care of drivers. There is even the advantage that the platform allows to keep up with technology while helping profitability and cost reduction.
The CRM system allows the company to create a personalized experience for each customer. Work order and customer information are available in detail or at a glance, improving customer retention. Satisfied customers are the lifeblood of a fleet’s business; fleet management software can ensure they are pleased.
Collect data, analyze, improve, repeat
The analytics provided by fleet management software can help managers make business decisions on everything from assets to employee safety. One significant influence of analytics is on fuel costs. Analyzing fuel usage and where fuel costs come from is a great way to save money.
Analytics can also help managers stay on top of vehicle maintenance and avoid breakdowns that cost money and hurt productivity. Tracking and analyzing unsafe driving behaviors, such as speeding, hard braking, and distracted driving keeps fleet drivers and everyone on the road safe from harm. There are many uses for analytics, and there is a need to leverage technology to make informed decisions for fleet management.
Upgrade your fleet without purchasing new units!
Fleet management software is an excellent tool that will be useful every day for any fleet manager who has it.
Contact Beyond The Wheel today; we can help you customize the right fleet management software for your business in combination with the right technology and hardware to take your fleet management to the next level.